Website Support & Maintenance Agreement

This Agreement is made between Upswing, (“the Service Provider”) and [Client Name], (“the Client”).

Effective Date: [As per agreement]

1. Scope of Services
  Upswing agrees to provide the Client with website support and maintenance services, which may include:
  - Content updates (text, images, links)
  - Plugin, theme, and CMS updates
  - Performance monitoring and optimisation
  - Basic SEO upkeep
  - Website backups and restoration
  - Minor bug fixes and troubleshooting
2. Service Hours & Response Times
  - Support is available Monday to Friday, 9 am-5 pm, excluding public holidays.
  - Response time: within [1-3] business days for standard requests.
  - Urgent issues (e.g., website down) will be prioritised.
3. Fees & Payment
  - Services are billed as per the agreement
  - Additional hours are billed at the standard hourly rate.
  - Invoices are issued monthly and payable within 14 days.
4. Client Responsibilities
  - Provide access credentials and required assets promptly.
  - Notify Upswing of any issues as soon as possible.
5. Exclusions
  This agreement does not cover:
  - Major redesigns or new development
  - Third-party service outages
  - Custom integrations or extensive coding
  - These services can be quoted separately if needed.
6. Term & Termination
  - This agreement starts on the Effective Date of the agreement and continues month-to-month.
  - Either party may terminate with 30 days’ written notice.
  - No refunds are provided for unused hours.
7. Liability
  Upswing will take reasonable care but is not liable for:
  - Data loss (beyond the scope of backups)
  - Downtime caused by third parties
  - Security breaches beyond the provider’s control
8. Confidentiality
  - Both parties agree to keep confidential any sensitive or proprietary information shared during the course of this agreement.